When you need us most

PSC Insurance Brokers are supported by a dedicated claims team that possess the skills and technical specialisation to manage claims associated with all classes of insurance.

Our team of 30+ people is geographically dispersed and contains a range of qualified professionals from lawyers, to loss adjusters and accountants; a necessary requirement to adequately support our client’s with any complex and ‘problematic’ claims. We strive to provide exceptional customer service and deliver the best possible outcomes to our clients on every claim.

At PSC, we believe the claims experience is a fundamental part of our service and for many clients it is often a new and complex process. Our objective is to remove the stress & complexity of the claims process and to help our clients by:

  • Lodging claims promptly and clearly explaining the next steps;
  • Ensuring our clients understand their entitlements under their insurance policies;
  • Supporting them to navigate the claims process;
  • Providing advice and recommendations on the best available options;
  • Removing the stress and uncertainty when lodging a claim; and
  • Acting as a true advocate for our clients.

Our claims process is easy

Liam Costello

Head of PSC Claims

About Liam

Liam Costello is the Head of Claims for PSC Insurance Brokers and is responsible for leading the national claims practice within PSC Insurance Brokers. With over 15 years of experience in the industry, Liam has strong technical claims expertise across all types of general insurance. Liamhas also led a claims practice across the Asia Pacific region with global organisations. Liam has developed a solid reputation in the Australian insurance industry through his professional claims experience.

Liam has a passion for business transformation and digitisation. He applies his problem-solving abilities and leverages emerging technologies to improve operational efficiency methods. He is focused on providing exceptional customer service and works hard to deliver optimum claims solutions for clients.

“I am focused above all else on optimising the customer’s experience through combining problem solving-abilities with emerging technologies”

Make a Claim

No matter how your claim is lodged, we will manage your claim with the insurer and keep you informed every step of the way.


We have local knowledge coupled with a national network of risk management specialists and access to insurance policies to match your requirements.