When you need us most
PSC Insurance Brokers are supported by a dedicated claims team that possess the skills and technical specialisation to manage claims associated with all classes of insurance.
Our team of 30+ people is geographically dispersed and contains a range of qualified professionals from lawyers, to loss adjusters and accountants; a necessary requirement to adequately support our client’s with any complex and ‘problematic’ claims. We strive to provide exceptional customer service and deliver the best possible outcomes to our clients on every claim.
At PSC, we believe the claims experience is a fundamental part of our service and for many clients it is often a new and complex process. Our objective is to remove the stress & complexity of the claims process and to help our clients by:
- Lodging claims promptly and clearly explaining the next steps;
- Ensuring our clients understand their entitlements under their insurance policies;
- Supporting them to navigate the claims process;
- Providing advice and recommendations on the best available options;
- Removing the stress and uncertainty when lodging a claim; and
- Acting as a true advocate for our clients.
Our claims process is easy
Simply contact your local PSC office and notify us of the circumstances of your loss including the date, time and a description of what has occurred. We will then get your claim underway.
Request a claim form from your Account Manager and advise if there is any need for emergency treatment or repairs.
Return your completed claim documents to your Account Manager along with any supporting documentation (quote, images, police report etc.) and other relevant information.
No matter how your claim is lodged, we will manage your claim with the insurer and keep you informed every step of the way.
Complete your details and your local PSC specialist will contact you
We have local knowledge coupled with a national network of risk management specialists and access to insurance policies to match your requirements.