risk services
Claims Support and Advocacy
Hands-on help from lodgement to settlement
Practical guidance when it counts
We support our clients with dedicated claims resources in every PSC branch. When things go wrong, our claims team steps in to manage the process, advocate for you with insurers, and keep your business moving.
When an incident happens, you need someone who understands your business, can explain what to do next, and will stand in your corner from first notification through to final settlement.
PSC Insurance Brokers' claims specialists work alongside your adviser to coordinate the process, communicate with insurers, and help you reach a fair and timely outcome.
We can help you:
- Lodge and manage claims from start to finish
- Understand what is covered and what information is needed
- Engage with insurers, assessors and repairers on your behalf
- Resolve issues and escalations quickly and professionally
- Learn from each claim so you can reduce future disruptions
Turning complex claims into clear next steps
When you are dealing with a loss, the last thing you need is a complicated claims process. We keep things simple and clear, with a straightforward three-step approach that helps you get from incident to outcome with as little disruption as possible.
From the moment you contact your local PSC branch, our team will guide you on what to do, what information is needed and how to protect your position with insurers. We provide the right forms, explain any urgent actions such as make safes or emergency repairs, and stay in touch while your claim progresses.
You can focus on looking after your people, property and customers. We will handle the insurer conversations, manage the paperwork and keep you updated at each stage so you always know what is happening next.
1.
1. Contact your local PSC branch
Contact your local PSC branch with the date, time and a short description of the incident.
2.
2. Complete the form
We will provide the claim form and advise on any urgent repairs or emergency support.
3.
3. Submit your documents
Return the form with quotes, photos and any reports. We will manage the insurer and keep you updated.
The PSC Difference
Practical guidance, real advocacy, better outcomes
We have the size and scale to help you
Talk to us before and after a claim
Claims are easier to manage when you have the right support in place early. Whether you have an active claim, a dispute, or just want to know how prepared you are, PSC can review your current claims position and outline practical next steps.
Contact us to discuss your claims experience and how our support and advocacy can help protect your business when it matters most.