Sourcing Your Insurance Through Us Couldn’t Be Simpler

Streamlining the process of insurance for franchised businesses

PSC National Franchise Insurance Brokers (PSC NFIB) is a dedicated and reliable insurance partner offering comprehensive solutions designed exclusively for franchisors and franchisees. With an unwavering commitment to compliance, ease of transaction, and exceptional service, PSC NFIB has become a trusted name in the industry.

At PSC NFIB, we recognise that franchisors and franchisees have distinct needs when it comes to insurance, and we have crafted our solutions to protect franchisors while ensuring ease and convenience of transactions for franchisees. PSC NFIB offers a comprehensive suite of insurance products encompassing various aspects of the franchise business, including Business Package, General Property, Tool of Trade, Management Liability, Cyber Liability, Workers Compensation in the underwritten states and associated covers such as Private Home, Motor, Landlords, Pleasurecraft.

In addition to providing insurance solutions, we are committed to delivering exceptional service. Our team of insurance professionals is well-versed in the intricacies of the franchise industry, which enables us to provide expert guidance and support. We recognise that timely assistance is crucial, especially when issues arise. That’s why PSC NFIB offers a dedicated claims contact to assist franchisees when the unexpected happens, ensuring a swift and efficient resolution.

Property Insurance

PSC NFIB provides property insurance that protects businesses against unforeseen circumstances that could threaten their physical assets. Our comprehensive coverage extends to various types of property, encompassing buildings, equipment, inventory, and even cash reserves. In the event of damage or loss due to fire, natural disasters, theft, vandalism, or other incidents, property insurance will minimise financial impact, ensuring swift recovery and continuity of operations.

At PSC NFIB, we can tailor each policy to suit your unique needs, providing a safety net that aligns precisely with the risks your business encounters. With PSC NFIB property insurance, businesses can confidently focus on growth and success, knowing that their physical assets and financial stability are safeguarded against potential setbacks.

Liability Insurance

Liability Insurance

Applying our specialised experience and knowledge specifically tailored for franchised businesses, PSC NFIB offers a comprehensive suite of liability insurance solutions. This cover spans public liability, professional indemnity, and product liability, designed to protect against diverse risks encountered by franchise operations.

Public liability coverage ensures protection from claims arising due to injury or property damage during business operations. Professional indemnity insurance protects against liabilities arising from service-related errors or oversights, offering a safety net for the unique challenges faced in the franchising industry. Additionally, product liability insurance provides coverage for instances where products sold or manufactured by franchises result in harm or damage, mitigating financial risks associated with such incidents.

Interruption Insurance

Interruption Insurance

PSC NFIB interruption insurance provides critical financial protection to businesses when unexpected events disrupt normal operations. This coverage includes the physical damage to property caused by disasters and compensation for the loss of revenue and expenses such as franchisor royalties.

Interruption insurance provides financial support during the inability to operate due to unforeseen circumstances enabling businesses to focus on resuming operations swiftly without worrying excessively about the financial setbacks. With our expertise and coverage, franchised businesses can ensure business continuity with the capability to navigate disruptions with confidence and resilience.

Machinery Breakdown Cover

Machinery Breakdown Cover

PSC NFIB machinery breakdown cover provides comprehensive protection for your business against unforeseen damage to essential plant and equipment, and stock spoilage. From mechanical failures to electrical malfunctions, our coverage extends to various types of breakdowns that can affect your machinery. Whether it’s production line equipment, specialised tools, or essential machinery, we can tailor solutions to your unique requirements.

Machinery breakdown cover is designed to safeguard your business ensuring minimal disruptions to your operations. In the event of a breakdown, PSC NFIB is ready to assist you swiftly, minimising downtime and helping you get back to business as soon as possible.

Caroline Jackman

Managing Principal

Caroline has spent over 30 years working in the insurance industry. During this time, she has gained a wealth of experience through her various roles. Caroline has experience dealing with the insurance industry from both the insurance broking side and the client side, enabling her to develop a unique ability to intimately understand the client’s perspective.

During her expansive career, Caroline has fulfilled a number of management roles where she acted as a mentor for many employees who have progressed to forge successful insurance careers. Caroline is committed to helping her clients succeed. She is responsive, honest, and transparent, and applies her technical knowledge to ensure clients are confident in their insurance program.

“If a client rings and they need something done, we make sure we get it done. We make sure we deliver on that. Our clients say that we are an asset to their business.”

Level 1, 905 Hay Street
Perth, WA 6000

1800 776 747

[email protected]

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PSC NFIB – a specialist PSC Insurance Brokers Division

PSC NFIB is one of Australia’s leading franchise insurance specialists that gives you more control over insurance activities, peace of mind that every franchisee has an appropriate cover, and removes the burden of managing individual insurance needs.


Protecting Your Local Business with Our Global Experience

PSC NFIB provides trusted insurance advice and risk management strategies to keep your business protected.

When you work with us, you work alongside a group of diverse and driven brokers. Our team spans from competent and ambitious newcomers who bring with them fiery dedication, to those with a great deal of experience and unrivalled industry knowledge. What brings us together is our commitment to providing the highest quality service to each of our clients, and our shared passion for insurance.

We go beyond providing surface-level insurance advice. Our clients are at the centre of everything we do, and we act as a dependable business advisor they can rely on. Each day, your business, assets and people are exposed to a wide range of risks. We make it our mission to keep these aspects of your business protected, so even when challenges arise, you can continue to focus on doing what you do best.

Our brokers do this by taking the time to understand all the facets of your business, which means they can find the most suitable insurance program. We also leverage these insights, including your business journey and staff employed, to suggest ways to future-proof your business with risk management strategies.

We Make it Personal

At PSC NFIB, we go the extra mile to add real value for our clients. Their business is their livelihood, and as their broker, we truly care about helping them protect everything they have worked so hard to build.

We recognise the total cost of risk varies between businesses, and our brokers work to understand your specific circumstances. With this knowledge, we develop tailored strategies for best protecting your business.

When you choose to source your cover through PSC NFIB, you choose a full-service approach to insurance and risk management. With this comes the assurance that your business is in capable hands.

We know that things can go wrong at any time, which is why our services do not stop at matching you with insurance cover. Even when it occurs outside of work hours, our team are always available to provide the quality service our clients know and love – when they need it the most.

We pride ourselves in developing long lasting relationships with clients. As their business grows and their risks change, we are by their side to continue to provide trusted and current risk management advice. Most importantly, if at any point you need to make a claim, we negotiate with the insurer on your behalf, so you can get back to business sooner.


We have local knowledge coupled with a national network of risk management specialists and access to insurance policies to match your requirements.


Our Risk Management Solutions

Risks come hand-in-hand with running a business. The business landscape can be unpredictable, volatile and complex. If you want to future-proof your company, managing, minimising and mitigating risk is imperative. At PSC Mediprotect, we help you do just that, and provide the specialist advice needed to help keep your business protected.

We practice a holistic approach to risk management, considering all facets of your business and recommending the most appropriate proactive and practical ways to keep you protected. This is formally achieved through the creation of a risk management plan, which is used to establish clear procedures for identifying and avoiding potential threats, minimising the impact of unwanted events if they do occur, and coping with the outcomes.

Having this in place gives businesses the confidence that they can continue to move forward, set new goals and progress in their industry without their income and assets being at risk.

We Add Value to Your Business

We use our knowledge of your unique needs to source the most appropriate cover for your business. As established specialists in the field and a part of the wider PSC Insurance Group, we leverage our access to policies and industry connections to secure your business competitively priced cover.

If your business faces more unusual risks, which can be difficult to place, we can use our global networks to achieve what may otherwise be unattainable outcomes.