Pat Miller

PSC Insurance Brokers

About Pat

With over 15 years industry experience, Pat has broad expertise in the general insurance and financial services markets. At PSC Insurance Brokers, Pat has built a large portfolio of clients with a high level of client service and claims management.

Appointed Chief Executive Officer in 2017, he has successfully overseen significant growth of the business through long-term partnerships with insurers and clients founded on a customer-centric approach.

Pat is responsible for all branch operations and in particular their client service strategies, developing national affinity relationships and client placement for major accounts across the PSC Insurance Brokers national network.

David Hosking

CEO (Australia & New Zealand & Hong Kong)
PSC Insurance Group

About David

David has developed a deep understanding of the insurance industry holding senior roles in Australia, the UK and Asia. He has over twenty-five years insurance experience, most recently focusing on insurance broking and intermediary markets.

He joined PSC in 2021 as Chief Executive Officer of PSC Insurance. David is responsible for leading the growth and strategic direction of the key divisions within Australia, New Zealand and Hong Kong. As a proven and well-respected leader in the Insurance Industry, he leads a strong executive team at PSC to achieve significant growth targets whilst ensuring the necessary frameworks in place across all the businesses.

As Chief Financial Officer and subsequently Chief General Manager (Broker and Agency) at Allianz, he demonstrated his financial, business and commercial acumen overseeing the growth of the Division and most notably building Allianz Australia’s Underwriting Agency business within the Broker and Agency Division.

David has a strong commitment to ensuring the customer is at the centre of everything PSC does. Across many roles, David has demonstrated a deep understanding that every client is unique and recognising their needs drives the best outcome.

Kirsty Roser


About Kirsty

“I work with clients to understand the key performance drivers in order to implement insurance, systems and resource programs that achieve sustainable improvements.”

Kirsty Roser is the Chief Executive officer of PSC Workers Compensation Services (WCS). With over 25 years workers compensation experience and over 20 years specific consulting experience, Kirsty brings a depth of knowledge to the role. Prior to joining WCS, Kirsty was a leader of the Workforce Strategies consulting practice at a large insurer, where she worked actively with corporate clients to manage and improve their WHS and Workers Compensation performance.  Kirsty was also responsible for the placement and management of these clients’ workers compensation insurance programs.

Kirsty works closely with clients to review their insurance programs and assess alternative insurance options that may be more beneficial to them. She takes the time to review client’s systems, processes and resources and works with organisations to improve outcomes in relation to injury prevention and management. Kirsty also works on mergers and acquisitions providing due diligence advice in relation to insurance requirements.

Kellie Smith

Branch Manager
PSC Insurance Brokers (Wright Fahey)

About Kellie

“I focus not only on providing quality products for competitive premiums but I personally take responsibility for the insurance needs of my clients, and will strive to provide exceptional service.”

Kellie Smith has worked in the insurance industry since 1994, with the majority of this time being spent at a national privately owned brokerage. During her long-standing insurance career, Kellie has held roles including Senior Broker, Manager and Director. Kellie has worked extensively across the insurance industry, with vast experience in a wide variety of insurance products specialising in ISR, Commercial Motor Fleets, and Professional Lines. Kellie brings this wealth of experience to her current role as Branch Manager and Senior Broker at PSC Wright Fahey.

With extensive industry knowledge, Kellie specialises in the technical interpretation and application of insurance covers. Kellie focuses on building strong relationships with her clients providing them with a consistently high level of service that adds value to their business. Kellie enjoys mentoring and leading the Adelaide team, having great satisfaction from empowering the team and helping with their development to the benefit of all clients at PSC Wright Fahey.

Reece Cohalan

Managing Principal
PSC Insurance Brokers (Brisbane)

About Reece

“I’m driven to help clients see through the maze of insurance.”

Reece has worked in insurance since graduating high school and is a passionate member of the industry. Starting his career on the front desk of an insurance brokerage in regional New South Wales, he has worked through various broking positions to become the branch manager for PSC Insurance Brokers Brisbane. This full range of experience has enabled Reece to intimately understand how an insurance broking business operates from the ground up.

Reece accredits his career success to always saying ‘yes.’ He is quick on his feet and solution-focused and will strive to find a way to make things work. Reece prides himself on the relationships he has built with his clients through being responsive, professional and diligent, whilst also adding a touch of personality to his work.

Karl Truijens

Managing Principal
PSC Insurance Brokers (Canberra)

About Karl

“My clients know they can talk to me, I’m there for them, and ultimately, I’ve got their back.”

Karl Truijens is the branch manager of PSC Insurance Brokers Canberra. Karl started his career in agricultural insurance, where he could apply his animal science degree and farming background. He has been working in the insurance industry for 15 years, and in that time has built a broad experience across a range of industries. Karl has worked through various insurance roles in Australia and New Zealand, across broking, underwriting and claims. He has also had extensive experience with the Lloyds of London market having worked as a broker in the UK. Karl is readily positioned to leverage his knowledge of the London insurance markets to source solutions for the most difficult of placements.

Karl applies his far-reaching industry experience and strong knowledge base to provide solutions for his clients. He takes the time to understand his client’s journey, the key drivers of their business, and how they see their insurance program. Karl is relatable and encourages clients to talk to him by always offering a listening ear.

Remy Martin

Managing Principal
PSC Insurance Brokers (Darwin)

About Remy

“I’m well-versed in the insurance landscape, and I’m able to communicate to clients in their language to become an integral part of their business operations.”

Remy has worked in the insurance industry since graduating high school, and is now the branch manager of PSC Insurance Brokers Darwin. Starting his career in a small independent brokerage gave him the opportunity to learn all aspects of an insurance broking business. His main strength is the relationships he develops with clients. Remy’s client retention rate and ability to generate new clients enabled him to elevate his career from assistant account executive right through to his current position.

Remy applies his depth of experience and his great understanding of risk management to ensure his clients have confidence in him to protect their business. Remy and his team strive to become true client advocates and to add value to their business and the insurance solutions that they offer. Remy is heavily invested in the success of his clients and communicates regularly with them to ensure their insurance needs are always on track.

Katherine Oxnard

Managing Principal
PSC Insurance Brokers (Gold Coast)

About Katherine

“Our client-base is long term, which is a testament to our professionalism, personal service and forging of relationships.”

Katherine is the Managing Principal of PSC Insurance Brokers Gold Coast. Katherine has spent the entirety of her 21-year insurance career on the Gold Coast, starting as an office administrator and diligently working her way through claims and broking roles to become Managing Principal. Katherine knows what it takes to be an effective insurance broker.

Katherine is motivated and driven to continuously develop her professional skills, having proudly participated in a number of industry leadership programs, representing PSC. Katherine leads the Gold Coast team in servicing their diverse range of clients which span from start-ups to established businesses. She is client-focused and has a proven track record of achieving exceptional results for her clients in both broking and claims scenarios, be it the day to day tasks of insurance broking or under challenging circumstances such as when national disasters strike.

Chris Nitchov

Managing Principal
PSC Insurance Brokers (Melbourne)

About Chris

“Every business is unique, and the key is to take a structured approach to understand the nuances of their business. Every client should have a truly tailored approach to risk transfer.”

Serving as the Branch Manager of PSC Insurance Brokers Melbourne, Chris Nitchov has over 25 years insurance broking experience, having commenced his career in 1995. During this time, Chris has been involved in the strategic planning, placement and servicing of major corporate insurance programs and is highly experienced in structuring and managing global insurance solutions throughout a diverse range of industry sectors. Chris is motivated by finding the right solutions for his clients, and has applied his experience and entrepreneurial spirit to achieve outstanding outcomes for clients, often in scenarios where others could not find solutions.

Chris takes a consultative approach to insurance and understands the importance of effective collaboration with all stakeholders. He combines his knowledge of common industry issues with insight into the client’s unique business to develop a comprehensive risk transfer solution. He is inquisitive, analytical, persistent, and committed to ensuring his clients receive the outcome that they need. Chris and his team are very accessible and strive to provide the highest service standards to clients.

David Hansen

Managing Principal

About David

“Clients appreciate the genuine and considered approach that I take. I’m always looking to add value to their business.”

David Hansen is the Branch Manager of PSC Mediprotect and has worked in the insurance industry for over 30 years. During this time, David has held a variety of roles that have enabled him to develop a deep understanding of the insurance sector, from each of the client, broker and underwriter perspectives. He has held a number of management roles and set up branches for major insurers both in Australia and North America. David joined MediProtect in 2018 due to a desire to specialise in the insurance industry, and to pursue his passion for helping people who help others. Specialising in the health and medical sector was an obvious career choice for David.

During his expansive career, David is most proud of building great businesses and teams, and developing individuals within those teams who have gone on to enjoy successful insurance careers in their own right. David sees his role to his clients as being their outsourced insurance manager and focuses on building client trust through getting to know their business. This enables David to provide tailored advice that helps his clients succeed. He takes a genuine and considered approach and is always looking to add value to their business.

Darren Fenech

Managing Principal
PSC Insurance Brokers (Eastern)

About Darren

“We get to know our clients. We know who they are, and we use our expertise to help them to grow, through covering their risks and making sure that they’re not going to be exposed.”

Darren Fenech, Branch Manager of PSC Insurance Brokers Eastern is relatively new to insurance having spent the majority of his career in corporate banking. The skills that he acquired in his banking role are transferrable across financial services industries, and in both roles, Darren has focused on providing quality financial advice and solutions to his clients.

As well as being solutions-focused, Darren is committed to always being accessible and available to clients when they need him, because not everything happens between nine and five. Darren applies his depth of knowledge and intuitiveness to the client’s industry and business to help them to fully understand their risks, so they can make informed decisions about how much risk they want to carry. Developing long-lasting client relationships is important to Darren and his team at PSC Insurance Brokers Eastern.

Nathan Trewin

Managing Principal
PSC Insurance Brokers Newcastle

About Nathan

“I have very close working relationships with my clients that are based on trust, reliability and transparency.”

Nathan Trewin has worked in the insurance industry for over a decade. Starting his career in a global Insurance Broking and Risk Management firm, Nathan learned a lot about overseas legislation impacting insurances and gained a deep understanding of the various policies available and methods to place cover. Insurance comes naturally to Nathan, and he quickly progressed through various broking roles, which led him to his current role as the Branch Manager of PSC Insurance Brokers Newcastle.

Nathan applies his knowledge and experience in the industry to provide comprehensive insurance and risk management solutions to his clients. He works toward building trusting relationships with clients so that he can best identify their risk exposures, pain points, and the underlying complexities in their business. Nathan is accessible to his clients and enjoys regularly communicating with them to provide the advice that they need, with a touch of humour.

James Dunlop

Managing Principal
PSC Insurance Brokers Central West

About James

“With extensive experience managing businesses through droughts, floods, fires, hurricanes, Global Financial Crisis, and political upheaval, I know how to best help clients through difficult circumstances.”

Managing Principal of PSC Insurance Brokers Central West, James Dunlop brings a wealth of experience he has gained throughout his expansive career to the benefit of his clients. After studying Agricultural Economics at University, James worked for several private and multinational agribusiness companies over a 20-year period, working his way up the corporate ladder from export co-ordinator to Managing Director. James then entered the banking & finance industry, as an Agri Executive for a major Australian bank where he managed a portfolio of agri business and commercial clients across the Central West Region.

Outside of the office, James is a busy family man with three children. He lives on a small farm in the Central West, where he breeds angus cattle. Through his role at PSC Insurance Brokers, James combines his passion for agriculture with his business know-how to deliver the most appropriate insurance and risk management solutions to his clients.

Caroline Jackman

Managing Principal
PSC Insurance Brokers (Perth)

About Caroline

“If a client rings and they need something done, we make sure we get it done. We make sure we deliver on that. Our clients say that we are an asset to their business”

Caroline has spent over 30 years working in the insurance industry. During this time, she has gained a wealth of experience through her various roles. Caroline has experience dealing with the insurance industry from both the insurance broking side and the client side, enabling her to develop a unique ability to intimately understand the client’s perspective.

During her expansive career, Caroline has fulfilled a number of management roles where she acted as a mentor for many employees who have progressed to forge successful insurance careers. Caroline is committed to helping her clients succeed. She is responsive, honest, and transparent, and applies her technical knowledge to ensure clients are confident in their insurance program.

Ben Goodall

Managing Principal
PSC Griffith Goodall Insurance Brokers

About Ben

“I’m loyal, dedicated, and I fight for my clients.”

Ben Goodall has worked in the insurance industry since he graduated from university. Ben comes from a family of insurance professionals so has been exposed to industry his whole life. With such extensive experience in the industry, Ben applies his unrivalled knowledge to the benefit of his clients.

Ben is proud of building effective teams throughout his years working in insurance. He truly cares about the people that he works with and the clients he protects. Ben places importance on understanding his clients’ businesses and the risks that they face so that he can effectively work with them through any issues faced. Ben and his team at PSC Insurance Brokers Shepparton are focused on identifying risks and translating complex insurance terms in a way that clients can understand so that together, they can implement the most appropriate insurance and risk management solutions.

Tony Schiffito

Managing Principal
PSC Alliance Insurance Brokers

About Tony

“Our team is easily accessible, friendly and approachable at all times, looking after their clients’ key requirements first and foremost.”

Tony Shifitto is the branch manager of PSC Alliance Insurance Brokers. Tony has been in the insurance industry for over 20 years, starting his career at a leading Australian insurer before moving into broking. Through his role as a senior account manager, Tony has a depth of experience in managing top tier clients’ the business.

It is important to Tony that all customers feel welcomed and understood throughout all interactions with PSC Alliance Insurance Brokers. He ensures his team exceed client expectations from purchasing their insurance products right up to managing a claim. The goal of PSC Alliance Insurance Brokers is to make the process of obtaining and understanding insurance as seamless as possible for clients. Tony sees clients as long-term business partners and is truly invested in helping clients grow their business. The entire team at PSC Alliance Insurance Brokers are committed to understanding the individual requirements of each client, so that they can tailor a unique insurance and risk management solution that meets their requirements.

David Withers

Managing Principal
PSC Insurance Brokers (Sydney)

About David

“Our job is to become trusted advisors to our clients, through finding simplistic solutions to their insurance and risk management problems.”

David Withers started his insurance career at an insurance brokerage in the UK, fulfilling several roles before leading the national commercial team. David continued his insurance broking career after moving to Australia in 2007 including pursuing a focus on claims management. In addition to being a diligent and experienced broker, David has consistently achieved exceptional claims outcomes for his clients through his tenacity and negotiating power. This is the part of his role that he enjoys most as it often means the most to clients.

With extensive industry knowledge, David has the technical capability to understand how insurance policies should perform in complex situations, while translating this information into terms that clients understand. David develops close working relationships with his clients as part of getting to know their business so that he can identify the most effective way to add value to their business through risk management or risk transfer. He is quick to respond to clients and committed to finding solutions for his clients that ultimately helps their business succeed.

George Last

Managing Principal
PSC Insurance Brokers (Wagga Wagga)

About George

“Our clients need the right advice, the right service and insurance solutions that are commercial for their business”.

George Last, the Branch Manager of PSC Insurance Brokers Wagga Wagga, began working in the insurance industry in 2016 after an extensive career in agribusiness. George applies his commercial understanding of agribusiness and first-hand insight into the supply chain and logistics processes in the industry to provide insurance solutions and risk management advice to agribusiness and other industry sectors.

While career-focused, George is also a family man with a strong involvement in the community and is proud to sponsor sporting organisations in the area through PSC Insurance Brokers Wagga Wagga. George cares about his clients and strives to be accessible and provide answers in a timely manner. He is solution-focused and strives to deliver for his clients beyond their expectations.

Thor Kreft

Managing Principal
PSC Insurance Brokers (Western)

About Thor

“We like to have an intimate knowledge of the businesses that we service and the people that run them, it’s the only way to really understand your client’s needs.”

Thor is the Branch Manager of PSC Western Sydney. He has been working in the insurance industry for 13 years, starting his career as a suburban broker before building his experience in corporate broking. Thor has always had a passion for taking the reins and managing a business, which is what led him to PSC.

Having managed the PSC Western Sydney office with an invested interest in its success, Thor has the unique ability to share his own experiences with his clients and finds this a particularly satisfying part of his role. Thor services a diverse range of businesses, but his branch is pillared by construction & affiliated industries. He works particularly closely with Finance brokers, Accountants, Dealerships and other key referral partners. Thor’s clients often have narrow timeframes to meet their insurance needs, so urgency is key. Thor’s loyal group of customers and referral partners would attest that he is friendly, approachable, contactable, thorough, and truly empathetic to their needs.

PSC Insurance Brokers is a national insurance brokerage providing cost-effective insurance advice and solutions to small-to-medium businesses across Australia.

We are dedicated to helping you protect your operations and assets through considered advice and the ability to leverage our scale with leading insurers and underwriting agencies.

We focus on our customers above all else. We take a personal approach to each client: to evaluate all aspects of their business, their risks and their situation. Our attention to every detail about your business beyond just insurance and risk means PSC Insurance Brokers provide the right advice to suit your unique situation.

Our personal approach to your business insurance is unrivalled by the global firms and smaller brokerages. We’re confident that no one can match our size, scope, flexibility and responsiveness. That approach means your broker:

  • Understands your needs, your industry and your risks
  • Negotiates on your behalf to provide the best policies and terms available to you
  • Delivers quality, timely and cost-effective client services that are unique to your business situation
  • Acts on your behalf to get claims paid quickly with your full entitlements
  • Is available to you and your business at all times.


We have local knowledge coupled with a national network of risk management specialists and access to insurance policies to match your requirements.