About Us

Our Company

Through our licensed entities we are recognised as a leading advisor and provider of risk financing, insurance, risk management and claims management solutions to clients both nationally and internationally.

Our principle focus is that of developing partnerships with our clients, harnessing the experience and imagination of our people to deliver the  cost effective and innovative solutions you need.

We provide a highly professional service to our clients, not only in the area of securing the best covers, in terms of price and security, but can offer a comprehensive risk and claims management service. We have arrangements with all major insurers, underwriting organisations locally and globally.

Having already developed innovative and imaginative insurance and risk solutions for many business and sporting entities we are constantly seeking new ways to combine the expertise of our highly experienced staff with the technology of today, to exploit new opportunities and services on behalf of our clients.

PSC Insurance Group

PSC Insurance Brokers is a division of publicly listed PSC Insurance Group Limited (ASX: PSI).

PSC Insurance Group focuses on being the trusted insurance and risk management partner for its diverse range of Small to Medium Enterprise (SME) clients. A publicly listed insurance intermediary business, PSC Insurance Group has a proven track record protecting the business and personal assets of SMEs in Australia, New Zealand and the UK.

The PSC Insurance Group focuses on servicing the detailed insurance needs of SMEs. Our clients are the focus of everything we do, from providing exceptional client service to offering innovative and value added advice and products.

For more information about the PSC Insurance Group, visit the website: www.pscinsurancegroup.com.au

 


Code of Conduct

We subscribe to the NIBA Code of Conduct. The Code provides that brokers:

  • Act in the best interest of the Client.
  • Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection
  • Provide full and accurate information for effective underwriting
  • Respect the client’s confidentiality in relation to all records and information
  • Ensure the validity and accuracy of all documentation
  • Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required
  • Be professional, efficient and responsive in all dealings
  • In the event of a claim, take every step necessary to ensure prompt and fair settlement
  • Work towards maintaining and enhancing the reputation of NIBA and its members
  • Act in the spirit of the Code and encourage others to do likewise.

By following the Code, it commits PSC Insurance Brokers to 12 service standards:

  1. We will comply with all relevant law
  2. We will transparently manage any conflicts of interest that may arise
  3. We will clearly tell you if we do not act for you
  4. We will clearly tell you about the scope of our covered services
  5. We will discharge our duties diligently, competently, fairly and with honesty and integrity
  6. We will clearly tell you how our Covered Services are paid for before we provide them and answer any questions you have
  7. We will handle any money received in accordance with relevant law and any agreement with you
  8. We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence
  9. We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response
  10. We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards
  11. We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you
  12. We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute.

To obtain a copy of the Code, click here.

To report a Code concern, click here.

To visit the NIBA website, click here.


RSS